Frequently Asked Questions

As a mobile service, your psychologist will conduct parent only appointments via Telehealth (Zoom), and any in-person assessment appointments at your home. For the assessment appointment/s the psychologist will require access to a sturdy table, with a chair for the psychologist and child either side (opposite each other). The psychologist will bring all necessary equipment to your home. It's important the home/room is free from distractions and is a quiet space (e.g. no siblings, visitors, pets, TV on etc.). A parent is required to be present within the home to supervise the child, however the child will typically complete the assessment independently. 

No, you don't need a referral to book any assessment appointments. However, if you have collateral information about your child from their support networks (e.g. school, GP etc.) we can use this information to inform the assessment.

Unfortunately at this time, there are no Medicare or Private Health rebates available for psychological assessments.

Yes, we understand assessments can be costly for families, and are happy to offer instalment plans. Please contact us for further information about how we can set this up.

Yes, if psychology services are allocated in your NDIS plan/budget. We are able to accept payment from self-managed, or plan-managed NDIS participants. 

You can let your child know that they will be doing different activities, but avoid using the words tests or assessments as this can make some children feel anxious. Most children find the novel tasks interesting. 

From the last assessment appointment, your psychologist will typically have the report written within 3-4 weeks and will book a feedback session to discuss this results with you around this time. 

As we focus our services on assessment, we do not provide any treatment services pre- or post- assessment. However, as part of the feedback session when we discuss recommendations based on the assessment results, we will work with you to ensure your family is clear on 'where to next', and services that may be able to assist you if relevant.